Office of Personnel Management (OPM).
Creating Change Readiness One Person At A Time
Client Overview
As the federal government's human resources agency and gateway to federal employment, the U.S. Office of Personnel Management serves the American people by leading federal agencies in developing workforce policies, programs, and benefits.
Activities & Deliverables
Organizational Change Management (OCM) Training for Leaders: Tailored learning sessions to engage leaders and managers in the OCM process
OCM Playbook: A turnkey guidebook that includes communication templates, training guides, planning activities, and more to support OPM leaders and employees through the IT change process
OCM Checklist: A custom automated tool to measure and track change readiness for IT deployments
Technology Showcase: An agency-wide interactive event to engage and educate OPM employees by showcasing new and upcoming IT changes
Accomplishments:
Modeled new way to plan IT change using an OCM approach
Developed a playbook to guide common procedures and expectations
Defined readiness and provided tools to guide
Provided role-based learning
What We Did
OPM’s Office of the Chief Information Officer (OCIO) needed to modernize and digitize IT tools and processes at every level of the organization, knowing that employee engagement in the modernization process was critical to the success of the project. LMD's support in developing and implementing a tailored Organizational Change Management (OCM) program meant people and teams would be ready to embrace change.
For four years, LMD's OCM team worked within OPM to help manage the "people" side of change as they moved systems from on-premise applications to cloud-based solutions to improve efficiency. This was a significant undertaking for any agency, but particularly for an organization that handles the volume of sensitive data that OPM does.
With modernization came changes for all OPM employees. As IT tools, technologies, and processes evolved, OPM worked to meet employees where they were. LMD's OCM team worked with the client to deliver training on new technologies, created timely and engaging communications to prepare users, and managed knowledge-sharing efforts, fully integrating project managers within the OCM process. These efforts have already seen success with OPM's Microsoft Windows 11 and Copilot 365 deployments and the agency's new document routing applications.
Results.