Kristen works closely with clients to uncover what motivates the actions, attitudes, and beliefs of their customers—and turns these insights into actionable strategies and powerful messages that have a meaningful impact on brands and businesses. As LMD's vice president of research and content, she creates research methodologies and content strategies for clients such as the U.S. Coast Guard, the U.S. Small Business Administration, the U.S. Department of Homeland Security,  and the University of Maryland. A trained focus group moderator and facilitator, Kristen graduated with a B.S. in communications from Cornell University.