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Knowledge and Collaboration Specialist

Job Description: 

The Knowledge and Collaboration Specialist is a new remote role, reporting to the Account Director and Organizational Change Lead for a key federal client. This role will support an enterprise change management program for digital transformation in the Office of the CIO at a federal agency.

Responsibilities: 
  • Develop senior-level relationships.
  • Escalate issues and risks to the Account Director.
  • Develop and support strong relationships with LMD’s subcontractors and vendors.
  • Meet regularly with other team members and functional areas/workstreams to discuss progress and find new ways to improve client offerings.
  • Prepare presentation materials and deliver briefings.
  • Develop expertise of LMD’s products and service offerings.
  • Monitor client needs to offer solutions proactively for follow-on tasking within their budget.
  • Offer innovative solutions to new problems.
Knowledge Management/Content/Collaboration
  • Work with account team and client stakeholders to identify, collect, and curate valuable resources, files, and content from projects and change initiatives for better visibility and knowledge sharing.
  • Manage change resources team site/content collection in partnership with stakeholders.
  • Develop a Change Practitioners Community of Practice to support and grow expertise, and improve the success of change management activities. 
  • Organize and track strategic documents, including creating a shared structure for document systems for stakeholder collaboration.  
  • Create an engaging online experience for stakeholder contributions and collaboration.
  • Facilitate change community of practice meetings.
  • Create and maintain a governance system for content on Team sites and recommend content for Teams channels.
  • Maintain content and document libraries in SharePoint within Teams.
  • Lead the development of OCIO content for intranet/knowledge hub.
  • Write and develop content in partnership with the client and stakeholders.
Required Skills: 
  • Strong organizational and multitasking skills for effective support of client initiatives.
  • Experience in knowledge, or content management field.
  • Ability to structure documentation and tracking systems for stakeholder collaboration.
  • Experience in using SharePoint lists, and Microsoft Teams is preferred.
  • Solid writing skills for creating engaging content online.
  • Interest and developing Organizational Change Management competencies.
  • Prosci change certification/experience is a plus.
Qualifications
  • B.S. or B.A. in business, communications, marketing, or related fields.
  • 4+ years of experience in knowledge/content or related Project Management roles.
  • Proven track record of receiving positive customer feedback.
  • Ability to receive public trust clearance.
How to Apply: 

We offer a generous benefits package, including 401(k); and a work environment that encourages personal and professional growth. To apply, submit a cover letter, salary requirement, and resume. No calls, please. Send an email to jobs@lmdagency.com with your cover letter and resume.

NOTE: LMD will not accept solicitations from recruiters, placement firms, or development firms seeking to do business with LMD.