We often find ourselves drawing a mental divide between the strategic, data-driven projects that consume our weekdays and the various creative outlets that fill our evenings and weekends. Take your average Saturday for example—it's probably rare to find yourself segmenting the audiences of your next painting or studying the social media engagement rates on those photographs you posted from your hike.

But what if we did start to think more about these activities through the lens of marketing? What similarities could we discover or lessons could we learn?

When I'm not LMD'ing, much of my time is spent at band practice or live shows as a guitarist with Jackson Dean & the Outsiders. While country and southern rock concerts aren't typically what comes to mind when we think of marketing (although using music in marketing really matters), nearly everything about a live concert has an impact on an audience's perceptions of a band, growth, and engagement of its fans/followers, and the demand for new shows to be scheduled in the future—essentially everything we're after as marketers, no matter the industry, brand, or product.

So what common elements of a band's live show resemble what we should be doing as marketers?

1. Create a Setlist

Reimagine the best concert you've been to, but this time with a 5-minute break between each song where you watch as the band argues over which one to play next. The silence is broken with unrehearsed and sloppy performances, and the whole experience of a live show becomes choppy and stunted. That's the importance of a setlist, which in many ways is the Strategic Marketing Plan of a band's live performance.

Now think about your brand and it's marketing "setlist." Are you:

  • Proactively organizing your marketing efforts over the long-term to avoid lengthy gaps in outreach?
  • Reaching your audiences consistently with high-quality content they enjoy and find valuable?

2. Have Stage Presence

It's great to hear your favorite songs echo across a stadium, but how much fun would it be if the band spent the entire show standing rigid, expressionless, and staring blankly into the distance? Stage presence creates a connection with every member of the crowd—whether they're in the front row or in the nose bleeds—and invites the audience to let their guard down and engage emotionally with the performance. People seek out live music because of that emotional connection with the band, lyrics, instrumentals and fellow audience. Being uncomfortable, confused, and awkward on stage makes for an uncomfortable and confused audience. Awkward…

Back to your brand. Does your marketing have good "stage presence," or strategies to facilitate audience engagement? Are you:

  • Motivating your audiences to join in on conversations and create buzz, or are your messages purely one-directional?
  • Creating channels or mechanisms for your audience to easily engage or connect with your brand, either online or in-person?
  • Developing content that feels authentic and true to your brand, or does it seem forced and unemotional?

3. Check Sound Levels & Lighting

Once a band has a setlist and can showcase great stage presence, it's the visuals and sound quality that seal the deal to make crowds want to capture and share the moment—a Snap sent out to a loved one, a Facebook Live video streamed to hundreds of followers, or even a simple "That show was awesome, you should go next time!" said to a close friend. But what if you couldn't hear the singer from 30 rows back? What if the stage was cast with a blinding light that made the show difficult to watch?

Think about your brand's website or video content, for example. Is it helping to create a positive user experience for your brand online as part of a holistic marketing strategy? Are you:

  • Reaching audiences with a website that's responsive to display content effectively across all devices, especially mobile?
  • Organizing website content with simple and intuitive navigation based on the needs of your audience?
  • Accurately embodying your brand's characteristics through design, messaging, or audio?
  • Creating positive user experiences that make people want to share it or talk about it?

So the next time you're at a concert watching your favorite band (or Jackson Dean & the Outsiders) put on a show, try to spot all of the different ways they've created a positive user experience. Think about the planning, the execution, the content, and the ambiance, then try to make comparisons to the way your brand or organization is forming or executing its marketing strategy. Are their gaps? Areas for improvement? A #1 hit waiting to happen?

At the end of the day, with each tactic working together in harmony, any band (or brand) is after the same goal: Encore!

Account Manager & Digital Strategist

Brandon supports LMD's account and senior leadership teams on strategic and account management tasks—developing schedules, plans, dashboards, proposals, presentations, and taking the lead on client communication. His strong organizational and communications skills ensure that our clients receive...Read more